Tire & wheel alignment CRM: seasonal rush appointments and tire hotel in one panel

A tire shop’s year fits into two seasonal peaks; a CRM makes those peaks manageable. Size, price and appointment questions coming from WhatsApp, Instagram and web forms are collected in a single inbox, and quick reply templates let you respond in seconds. Appointments sync with Google Calendar, tire hotel records stay on the customer card, and stock alerts you at critical levels. Last season’s customers are tagged, so you can call them back for the new season with a single campaign.

There is no claim of a separate “tire hotel module”; in practice, the customer card handles the job. When you take the tires in, you write the shelf number and date in the card’s notes and attach photos of the tires; you record the storage fee in payment collection. When you tag customers with “tire hotel,” you can send them a campaign at the start of the season and answer the “are my tires still with you?” question the moment you open the card. The notebook and memory are out of the picture.

No. The system does not send scheduled messages on its own; sending always happens through a campaign you start. The right flow is this: you tag customers you’ve served with “winter tires,” “summer tires” or “tire hotel.” As the season approaches, you select the target audience by tag and last contact date in the campaign module and send the bulk announcement with a Meta-approved template in one click. Speed control, duplicate prevention and automatic pausing on error rate are all active during sending.

The most common questions are predictable: “Do you have this size, how much, when can it be fitted?” You save these answers once as quick reply templates and send them in two clicks when a message arrives. Because size-based stock and price lists live in the product catalog, you can give the answer without going down to the warehouse. Outside business hours, a chatbot collects size, vehicle model and neighborhood information; in the morning the team sees who wants what from a ready list and responds in order.

You put the link to your online appointment page in your WhatsApp profile, your Instagram bio and your campaign messages, and the customer picks an open slot themselves. Appointments sync both ways with Google Calendar: a record created in the panel appears in your calendar, and an entry you make in your calendar appears in the panel. Two vehicles are never promised the same slot; at the start of the day the team sees that day’s list on a single screen. You also add phone requests to the same calendar from the panel.

Yes. Data such as phone number, license plate, size and service history is stored on the customer card in line with KVKK (Turkey’s personal data protection law) requirements; with role-based permissions, each team member sees only the data they are authorized to see, and access is logged. If you enable the “team members see only their own customers” rule for message assignment, conversations are separated too. In bulk seasonal campaigns, duplicate prevention stops a second message to the same person, and you handle data deletion requests from the panel.

In practice they describe the same need. Businesses usually search for "Tire & wheel alignment software", "Tire & wheel alignment software", "Tire & wheel alignment job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.