Tour operator CRM: from agency network to tour day your whole operation on one dashboard

A tour operator CRM gathers seat requests from agencies and individual guest inquiries in a single inbox, and tracks every tour sale in the pipeline with deposit-balance and document status. A group tour’s guide, vehicle and hotel confirmations move forward with a checklist on the task board, and seat availability announcements reach the agency network in one send with templates. At the end of the season, agency commissions and payment collection status are ready as a report; settlement rests on records, not on bargaining.

Each agency has its own card: conversation history, tours sold, current balance and deal notes in one place. Group agencies by segment and tag, and send seat availability, price and booking deadline announcements only to that segment with Meta-approved templates. The commissions & bonuses module calculates agency commissions from sales records. With role-based permissions, you decide which sales rep manages which agency.

You open a task board for each tour; guide, vehicle, hotel, museum and meal confirmations sit on separate cards with an owner assigned. Checklists, files (contracts, name lists) and deadlines are added to the cards, and a task nearing its deadline pops up in front of the team with a notification. On the morning of the tour, the operations manager looking at the board sees at a glance what is done and what is open; “where is the bus?” crises turn into a recorded flow.

In the campaigns module, you select the target audience as the “agency” segment and send the announcement to all of them at once with a Meta-approved WhatsApp template. You start the send yourself; the system never sends messages on its own. Send rate is controlled, duplicate protection stops a second message to the same agency, and if the error rate rises, sending pauses automatically. Seat requests that come back land in your inbox and are assigned to the relevant sales rep.

Incoming messages are translated automatically; you reply with ready-made templates in 8 languages: Turkish, English, Arabic, German, French, Russian, Spanish and Italian. To a guest asking about a day tour, you send the itinerary and meeting point in their own language; the tour-day notification also goes out from the same template library. Conversation analysis produces a summary, the intent and a suggested reply, speeding up the sales rep’s work.

No. ÖzgürKod is a communication, sales and operations CRM: it collects inquiries, keeps sales and booking records, and tracks tasks and payment collection. Your team decides how many seats are left on which tour and your team answers on availability; the system does not manage seat inventory. Rather than replacing your existing operations tools, it makes your agency and guest communication more professional in a single panel.

In practice they describe the same need. Businesses usually search for "Tour operator software", "Tour operator software", "Tour operator job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: guest communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.