Auto recovery & roadside assistance CRM: from emergency call to tow truck task in one panel

A towing CRM uses AI to classify the urgent messages of stranded drivers and surfaces them at the top of the inbox, while a 24/7 chatbot gives the first reply and asks for vehicle details and location. It assigns towing jobs to your team with task cards, tracks insurance and fleet contract jobs in a separate view, and gathers documents and payouts in a report. Fleet agreement opportunities are managed in the pipeline. So a critical call doesn’t get a late reply, tow truck coordination doesn’t get lost in group chats, and contract work doesn’t get mixed up.

No. ÖzgürKod is not vehicle tracking or GPS software; it does not show the live location of your tow trucks on a map. The location is what the stranded customer shares: the chatbot or a sales rep asks the customer for their location, and this is written on the task card together with the vehicle type. You assign the available tow truck. The gain is this: location and vehicle details are not described over the phone and lost — they stay in writing in a single record, so wrong-address trips and wasted time are reduced.

AI message classification tags every incoming message as hot, urgent or complaint based on its content; genuine emergency calls such as “my car won’t move, I’m stranded” are moved to the top of the inbox and separated from general messages asking about price. Outside business hours, a 24/7 chatbot gives the first reply, greets the customer without delay and collects the details. So the on-call team replies to the most critical call with ready information and without delay, and the job stays with you before the customer calls the next tow truck on the list.

You track insurance and fleet contract calls in a separate view with a source tag and segment; for each job, policy details, documents and photos are attached to the task card as files. At the end of the month you see the breakdown of these jobs and driver payouts together in a report, without digging through ledgers. For fleet and corporate customers, you manage monthly roadside assistance agreement opportunities in the pipeline at the First contact → Quote → Contract stages, send the quote as a PDF, and track overdue opportunities in a separate view.

Yes. You track tow truck and roadside assistance fees in installments and with due dates; for contract customers, the open balance is shown separately for each. AI detects the payment receipt photo the customer sends and attaches it to the record. Driver payout and commission calculation and monthly payment collection are gathered in a report. ÖzgürKod does not take online payments; payment happens through your own channel, and tracking and records are kept in the panel. So you see at a glance how much was collected from which job and what payout is due to which driver.

Data is stored with KVKK (Turkey’s personal data protection law) requirements in mind; with role-based permissions, each team member can access only the customers and tasks they are authorized for, and all access is logged. The caller’s contact and vehicle details are kept on the task card within their permission scope. With the “team members see only their own customers” permission, your contract portfolio is isolated; departing team members cannot take the customer list with them. In bulk announcements, targeting and duplicate blocking help you prevent repeated messages to the same person.

In practice they describe the same need. Businesses usually search for "Auto recovery software", "Auto recovery software", "Auto recovery job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.