VIP transfer CRM: from flight details to driver assignment every transfer on one panel

A transfer CRM collects bookings from WhatsApp, web and agency channels in one inbox. Each request's flight details, pickup point, driver assignment and payment collection live on its own card; a 24/7 chatbot handles requests that come at night, so your team starts the morning with pre-bookings. You track hotel and agency B2B agreements in the pipeline and manage monthly payment collection with due-date tracking. Work scattered across a driver group comes together on one board, and it's clear who is on which pickup.

Outside business hours, the chatbot takes over: it asks for the flight time, the number of passengers and the route, creates a preliminary booking and hands the conversation over to the team in the morning. So a customer who messages at midnight saying “I’m at the airport now, is a car available?” is never left without an answer; the request lands in the panel as a card. When the team wakes up, they have a clear request list and confirm the booking and assign a driver within seconds. Starting the day with a warm request keeps the transfer from slipping away to another provider.

No. The system does not assign and send jobs to drivers on its own; here is how it works: you do the assignment. You open the task card, enter the flight details and meeting point, and assign the driver by round-robin in turn or manually to whoever is available. Each driver sees only their own work through role-based permissions, and the risk of double-booking the same time slot is visible on the board. If the flight time changes, you pass the updated information to the relevant driver from the same task card. The distribution decision stays with you; the system keeps it organized and visible.

You track your B2B customers in the pipeline through the Meeting, Quote and Deal stages; who discussed what and which price was given live on the customer card. For approved agreements, you enter the monthly transfer volume and payment collection into due-date tracking, and AI helps you detect and match incoming payment receipts. You send a polite reminder to an agency with an overdue payment in one click using a template. A steady corporate revenue opportunity stays tracked instead of turning into one-off jobs.

When a flight time change reaches you, you enter the updated time on the relevant booking card, then update the driver’s task card and the customer notification accordingly. You send the customer the new pickup time in one click with a template and pass the updated information to the driver through the task card. The system does not track the flight for you; however, when the information arrives, it lets you align both the team and the customer at the same time from a single card. That way the car doesn’t show up at the wrong time and wait at the terminal.

Incoming messages are translated automatically, and you reply using ready-made templates in 8 languages: Turkish, English, Arabic, German, French, Russian, Spanish and Italian. A passenger asking about a transfer in English gets vehicle details, the meeting point and the welcome sign detail in their own language within seconds. All correspondence is recorded on the customer card in a single inbox, and the passenger knows exactly where to wait. The language barrier doesn’t stop them from finding the right car at the airport at night.

In practice they describe the same need. Businesses usually search for "VIP transfer software", "VIP transfer software", "VIP transfer job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.