Urban renewal CRM: from first meeting to handover the whole process in one panel

Urban renewal is a sensitive process that stretches over months, involves dozens of unit owners and depends on trust. A CRM shows every project in a long-cycle pipeline; you see at a glance which project is at which stage. You send current developments to unit owners through bulk announcements, track documents with checklists and file attachments, and keep all communication on record on the project card. Which project is behind, which document is missing, who was told what — it’s all on one screen, organized and searchable.

No. ÖzgürKod is not a legal consulting tool and is not integrated with official government systems — that’s an honest limit. The system is only a CRM and communication tool: it organizes correspondence with unit owners, process stages, document tracking and bulk announcements. Procedures that require regulation, official applications and legal decisions fall within your expertise and the processes of the institutions you work with. ÖzgürKod handles the in-house organization, customer communication and record-keeping of this work; it does not produce legal opinions or run legal processes.

You tag property owners by project and building. When something happens — a meeting date, a contractor's quote, or the latest status of the process — you open the campaign module, select the relevant owner segment, and send the bulk update in one go with a Meta-approved template. Everyone gets the same information at the same time, so misunderstandings caused by telling one person but not another come to an end. Duplicate protection prevents double messages to the same person, and rate control keeps sending safe. Replies and questions from owners land in the inbox.

No. The system does not send scheduled messages on its own. The right flow works like this: when something happens in the process — a meeting, a document request, a contractor's quote — you open the campaign module, select the relevant owner segment, and send the bulk update. You plan process steps with task cards and track missing documents in a checklist; upcoming deadlines are flagged with a reminder. You decide when the update goes out and to whom; the system prevents it from falling apart, being skipped, or history getting lost.

Yes. This is one of the most critical needs in this industry. ÖzgürKod works with the official WhatsApp Cloud API; you can also connect multiple numbers with the QR method. All correspondence with property owners and contractors collects on the project card, tagged by source. Months later, the answer to “what did we discuss” or “which document was requested” opens from a single record, and arguments over “you said this” come to an end. With message assignment, the owner of every conversation is clear, and team members only see the projects they are authorized for. History stays organized and searchable.

Yes. With role-based permissions, consultants, office staff, and management work at different permission levels; consultants only see the projects they are authorized for, and sensitive data stays with authorized users. Data access is logged in line with KVKK (Turkey's personal data protection law); who viewed which card and when is on record. Property owners' documents, correspondence, and meeting notes are stored on the project card; duplicate protection and rate control are active for bulk updates. You handle data deletion requests from the panel. In a sensitive process, data order is the foundation of trust.

In practice they describe the same need. Businesses usually search for "Urban renewal software", "Urban renewal software", "Urban renewal job tracking software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: customer communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.