Veterinary clinic CRM: from vaccine schedule to food stock the whole clinic on one screen

It brings the clinic's two fragmented areas together in one place: communication and follow-up. Messages from WhatsApp, Instagram and your web form merge into a single dashboard, and emergency cases stand out through AI classification. The patient card in the veterinary module holds vaccination history and lab results, and you send template reminders to those due for a booster. Food and medication stock, appointments and payment collection are all managed from the same screen. The exam itself is your job; ÖzgürKod organizes all the traffic around it.

A digital patient card for each patient, with type, breed, age and weight; a history of vaccinations given, lab results and medications used; and a vaccination calendar showing due dates, all part of the module along with food and medication stock tracking. The owner's WhatsApp and Instagram conversations are linked to the same card, so whoever answers the phone sees in seconds which pet is being discussed and what was last done for it.

The system does not message anyone on its own — let’s be upfront about that. The correct flow is this: patients whose vaccinations are coming due are listed in the panel, and you can segment them with tag and last-contact filters if you wish. You send the reminder to a single owner with one click using a Meta-approved WhatsApp template, or to the whole segment in bulk with the campaign module. Sending-rate control and duplicate-send prevention are in place; you always stay in control.

The AI classifies every incoming conversation: emergency case, price inquiry, complaint and hot lead are each tagged separately; emergency messages move to the top of the list and are assigned to the relevant veterinarian. Outside working hours, a chatbot you build with the visual flow builder sends the first reply, handles questions like directions and on-call referrals, and hands the real case to a person. So a suspected poisoning at night doesn’t wait behind a morning question about pet food.

You define food, medications and vaccines in the product catalog with their categories; every sale and purchase is recorded as a stock movement. A low-stock alert tells you when a product falls below the level you set, before the shelf runs empty. Supplier records, delivery notes and price lists live in the same module, so you stop noticing that a regular customer’s monthly food order has run out and making a sales round for it.

Yes. Incoming conversations are assigned to the next available person via round-robin or routed manually; with role-based permissions, reception, veterinarians and managers see different screens. The restriction “staff see only their own customers” can be turned on, and who accessed which record is logged as required by KVKK (Turkey’s personal data protection law). When shifts change, the patient history is ready on the card, so information stays with the clinic, not in people’s memories.

In practice they describe the same need. Businesses usually search for "Veterinary clinic software", "Veterinary clinic software", "Veterinary clinic appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: pet owner communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.