Wellness & detox CRM: from program quote to booking every guest in one panel
Wellness & detox software, program and CRM on one platform: Wellness & detox appointment software, customer management software and sales automation with WhatsApp.
Guests who ask about the weekend program, want a price for a 7-day detox, are ready to book, or wonder what to prepare before they arrive... Programs and accommodation run together, and your follow-up should too. Send quotes by PDF, track the booking process and share preparation information with templates.
Which CRM software should be used for Wellness & detox? ÖzgürKod is a CRM for Wellness & detox businesses: Program package quotes, accommodation and program bookings, preparation information templates and seasonal campaigns in a single panel. Setup takes minutes; try it free for 7 days.
The challenge of managing programs and accommodation together
Every guest wants a different program, different dates and different preparation; if quotes, bookings and information are scattered, guest trust takes a hit.
Program quotes are prepared one by one
Weekend, 7-day or corporate program — each guest needs separate content and pricing. Quotes are written by hand in WhatsApp, and it gets confusing which guest was offered what. A scattered quote that doesn't look professional doesn't build trust with a guest making a high-budget decision.
The booking process slips out of tracking
The guest asks about dates, decides, pays a deposit, and it's confirmed — this process runs across several channels. When it's impossible to see which guest is staying where for which dates, you get overlapping bookings and empty periods; occupancy planning can't be built reliably.
Pre-program preparation information falls short
Nutrition, what to bring and general preparation information are written from scratch for every guest before the program; sometimes it's forgotten. A guest who arrives unprepared has their experience damaged from the start, the same questions get answered over and over, and no standard information flow takes hold.
Information and price questions pile up unanswered
Messages asking about programs and prices come in all day from Instagram and WhatsApp; while the center is busy with daily operations, no one can get to the phone. By the time a high-budget inquiry gets a late reply, its owner has already gone to another center; the warm interest cools off.
Seasonal campaigns are managed by hand
For season and special-period campaigns, announcements go out one by one; there's no way to track who was messaged and who responded. A message sent to the same guest twice looks careless, while one that never goes out misses an opportunity; reaching past guests stays scattered.
Guest history and preferences go unrecorded
Which guest booked which program, when they arrived, what their dietary needs and special requests are — none of it is consistently recorded. When a returning guest’s history can’t be recalled, personal attention isn’t possible; the center that offers a renewal experience becomes ordinary for the guest.
What does ÖzgürKod do for wellness & detox centers?
Adds a structured layer of quotes, reservations, preparation and period communication alongside the renewal experience.
The program journey from first inquiry to renewed guest
- Define your program packages in the product catalog; send weekend, 7-day or corporate program quotes as PDF and track them in the status flow
- Run the stay-and-program reservation process through pipeline stages (inquiry, quote, deposit, confirmed); see who is staying where and for which dates
- Prepare your pre-program preparation texts (nutrition, what to bring, general information) as quick reply templates and send them in one click
- Collect program-and-price questions from WhatsApp and Instagram in a single inbox; while you’re busy running the center, the chatbot gives the first reply 24/7
- Send period and season campaigns to segments — past program, last contact date, source; duplicate protection prevents double messages to the same guest
- Track program payments in installments with due-date follow-up; AI detects the payment receipt sent, and guest history and preferences stay on the card
The guest asks about programs and prices on Instagram, WhatsApp or a web form; the message becomes a card with a source tag, and the chatbot gives the first reply while you’re busy.
The program of interest is selected from the catalog; a PDF quote with details and price is prepared and sent, and tracked in the status flow.
Dates and number of people are confirmed; the reservation enters the pipeline, the deposit stage is set on the card, and planning follows occupancy.
The deposit is tracked on the card and the payment receipt sent is matched by AI; the reservation moves to the confirmed stage and the guest record is completed.
Nutrition and what-to-bring information is sent with a quick reply template; the guest’s preparation questions are answered in a single inbox.
The program, dates, special requests and preferences are ready on the guest card; the team delivers a personal experience from the same panel.
Past guests appear filtered by last contact and program; the period campaign goes to the right segment, and a returning guest’s history stays on the card.
Not from a personal phone, but from the business line
Don't let Guest messages get lost on employees' phones; the line belongs to the business, the history belongs to the CRM.
In minutes with a QR code, or with the official WhatsApp Cloud API. You can keep using the WhatsApp Business app on your phone and connect the same number to the CRM at the same time (coexistence).
The chatbot answers common questions and collects guest information; a member of your team takes over the conversation whenever you want.
Send an announcement or reminder to the guest group you choose with a Meta-approved template; see how many people it reached and how many read it.
Auto-reply to a “price?” comment on your post and send the details by DM; the person who commented also lands in the inbox.
Don't track everything yourself; let it tell you what matters
It reads messages, surfaces who is waiting for a reply and what's at risk, and starts your day with a summary.
Know who to get back to first
- Message analysis: urgency, satisfaction, buying intent and risk; complaints and urgent requests are separated.
- Awaiting reply: unanswered conversations and messages requesting an appointment in one list.
- Today's tasks: a short morning summary showing who you need to follow up with that day.
- Ask a question: type questions like “How many new guest came in this month?” and get answers from your data.
AI features run on accounts with AI analysis turned on; when it's off, messages, appointments and follow-ups run on rules.
Messages, appointment, payment collection and your team — in one account
When a guest writes, their history, open quote and balance are on the same card. You don't need to make your team install a second app.
Guest cardMessages, appointments, quotes, payments and notes on one card; even if the team member changes, the history stays with the business.
Team and permissionsAssign records to team members; if you want, each person sees only their own guests.
Track it from ad to customerLeads from Meta ad forms land in the record together with their source.
Full power on your phoneThe panel is mobile-friendly; reply to a message, reschedule an appointment, add a note from your phone.
The tools you need in one place
Click any one to explore it in detail.
Unified inbox
WhatsApp, Instagram DMs and comments, Messenger, Telegram, TikTok and web chat on one screen.
Appointments and reminders
An online booking page, WhatsApp reminders, and a calendar that updates with “Coming / Cancel / Another time” replies.
Lead Pool and sales process
Track leads by temperature and stage, so you never miss a record whose follow-up date has passed.
Quotes and deals
Prepare an itemized quote in minutes, send it as a PDF, and track its status.
Payments and payment collection
Deposit, partial payment and balance; see who owes how much on their card.
Team task tracking
Assign work to a person, slot it into their free time, and catch overdue work with a notification.
Chatbot
24/7 answers to common questions, information collection and handover to your team.
WhatsApp campaigns
Bulk messages to the group you choose with an approved template; delivered and read tracking.
Metrics and reports
New leads, response times, won and lost records on a single dashboard.
Product and service catalog
Enter your services and prices once; use them in quotes and in chat.
Wherever your Guest write from
Messages from every channel land in the same inbox; the conversation is assigned to one of your team members and merges into the guest card.
- WhatsAppCloud API or QR
- InstagramDMs and comments
- MessengerYour Facebook page
- TelegramYour Telegram bot
- TikTokDM
- Web chatThe widget on your site
- Meta ad formsWith the ad source
Connect Telegram with your own bot token, Instagram and Messenger with your Meta account, and WhatsApp with a QR code or via the Cloud API. Unified inbox →
What should you look for when choosing a CRM for Wellness & detox?
Before you decide, evaluate your candidates against these 5 criteria.
5 criteria
- A module ready for your industry. Instead of adapting a generic CRM for months Wellness & detox choose a system that is ready on day one for your workflow (record fields, tags, reminder templates).
- WhatsApp and Instagram integration. In Turkey guest most communication comes through WhatsApp and Instagram; a CRM that does not offer a unified inbox through the official API leaves half the work outside.
- Automatic reminders and follow-up. Appointment, payment and repeat reminders should live in the system, not in memory; every missed reminder is lost revenue.
- Turkish-language support and TL pricing. Dollar-based foreign tools carry exchange rate risk and an English-only support barrier; TL pricing and Turkish-language setup support make total cost predictable.
- Free trial and cancellation without commitment. Try it with your own data before you decide: choose a solution that requires no credit card, offers at least a 7-day free trial and can be canceled whenever you want.
Wellness & detox program, software or CRM?
Most business owners search for the solution they need as “Wellness & detox program,” “Wellness & detox software,” “Wellness & detox appointment software” or “Wellness & detox customer management software.” “CRM” is the international name for this solution, and the need is the same: keep guest information in one place, never miss a request, and bring order to your work.
As a Wellness & detox automation, ÖzgürKod gathers guest messages from WhatsApp, Instagram and the web in one panel and handles appointment and payment collection tracking on the same screen. We also cover industry-independent selection criteria in our CRM software selection guide.
Method comparison for Wellness & detox
Notebook/Excel, a general-purpose CRM and ÖzgürKod side by side.
| Criteria | Notebook / Excel | General (foreign) CRM | ÖzgürKod |
|---|---|---|---|
| Mesajlar | Scattered across phones | Mostly an extra module or extra fee | WhatsApp, Instagram and web in one inbox |
| Reminders and follow-up | Left to memory | Needs setup and integration | Follow-up date, notification and appointment reminders ready |
| Guest history | Between notebook, phone and email | Yes, with generic fields | On one card: messages, appointment, payments, notes |
| Teamwork | It’s unclear who is handling what | Extra cost per user | Assignment, tasks and record-based permissions |
| Language and pricing | — | Usually $ pricing, English support | TL pricing, local support in Turkish |
| Starter | Invisible cost in time | Long setup, exchange rate risk | 7-day free trial |
Starts at 2.500 ₺ / month
7-day free trial · No setup fee · Upgrade your plan any time
A no-show appointment isn’t an empty hour — it’s an hour you’ve already paid for.
If you charge ₺1,000 per service: the monthly cost of your subscription equals 3 appointments.
Frequently asked questions
Have another question? Write to us and we’ll look at your workflow together.
What is a CRM for in a wellness and detox center?
It brings the process of running programs and stays together in one panel: program-and-price questions from WhatsApp and Instagram, PDF quotes, stay-and-program reservations, preparation briefings and period campaigns. On each guest’s card, the programs they booked, reservation date, payment status, special requests and all correspondence sit together. While you’re busy running the center, the chatbot gives the first reply; in the evening you find an organized inbox instead of scattered messages. Quotes look professional, reservations don’t overlap, preparation information isn’t skipped, past guests are reached at the right time — none of it gets lost in scattered channels.
How do I prepare and send program quotes?
You define your program packages in the product catalog: weekend detox, 7-day renewal, corporate team program and the like. You select the program that suits the guest, prepare a PDF quote with details and price using the quotes module, and send it in one click; you track the quote’s status (sent, in discussion, accepted) in the flow. Amounts can be in TL, USD, EUR or GBP. So instead of scattered, hand-written messages, you present each guest with a tidy, professional quote; what was offered to which guest stays recorded on their card and doesn’t get mixed up.
How do I track the stay and program reservation process?
The pipeline module fits this process. It places each booking in a stage (such as inquiry, quote, deposit, confirmed), and you keep the date, number of guests and program details on the card. You can see which guest is staying where and for which dates; you notice a guest stuck in a stage and don’t forget them without touching anything. Deposits are tracked on the card, and the receipts you receive are matched with AI. Let us also say this: ÖzgürKod is not a hotel channel manager and does not automatically manage room inventory or availability calendars; it organizes the booking process and guest communication with pipeline logic and helps you plan occupancy.
Can I send pre-program preparation information using ready-made texts?
Yes. Texts such as nutrition preparation, a list of things to bring and general information can be prepared once as quick reply templates and sent to the right guest with one click before they come to the program. When a guest asks what to do before the program, you reply with the same template in seconds; the problem of arriving unprepared decreases, and the same information is delivered consistently every time. Let us be clear: these texts are the information you write yourself; ÖzgürKod does not generate any health-related promise or outcome text, and the center is responsible for the content.
When a booking date approaches, does an automatic message go to the guest?
No; the system does not send scheduled messages on its own, let’s say that honestly. Here is how it actually works: upcoming bookings and guests in a stage appear on the panel, and you send the preparation information or reminder to the relevant guest using a quick reply template. You send the seasonal campaign or bulk announcement to a segment of past guests with a Meta-approved WhatsApp template; duplicate prevention stops double messages to the same guest. You always decide which message goes to which guest and when; you are in control of sending.
How do I reach past guests with seasonal campaigns?
The loyalty and reporting side makes this easy. You segment past guests by the program they attended, last contact date and source; for example, you list separately those who came to a weekend program last season. You send the seasonal campaign to this segment in bulk with a Meta-approved WhatsApp template and manage the sending with speed control; duplicate prevention stops double messages, and AI marks those who reply as warm. The report shows who the campaign reached and how many responses came back. With the loyal and lost guest report, you also see who needs to be won back and keep the relationship going.
Wellness & detox software and CRM the same thing? Which one is ÖzgürKod?
In practice they describe the same need. Businesses usually search for "Wellness & detox software", "Wellness & detox software", "Wellness & detox appointment software“ or “customer management software”; “CRM” is this solution is the international name. ÖzgürKod delivers all of these names on one platform: guest communication, appointments, quotes and orders, payment collection and reporting are all in one place. So whatever term you search with, the solution you reach is the same; you don’t need to set up separate software.
Solutions for similar businesses
Bring programs and bookings together in one panel
7-day free trial, no credit card required. On day one, define your programs as a catalog; prepare your PDF quotes and track the booking process on one screen.