There is no one-line answer to “How much does a CRM with WhatsApp integration cost?”, because the bill is not a single line item. This page breaks down the three parts (package, number, message fees) one by one, compares how each connection method affects cost and shows sample annual totals with real figures.
WhatsApp CRM pricing = CRM plan + number connection + (official API only) Meta message fees. ÖzgürKod plans start at 2.500 TL/month and include users; each WhatsApp number is connected for 15.000 TL + VAT per year; with the QR method no Meta fee applies, while on Cloud API and Coexistence template messages are billed separately by Meta. For a single-number business, the yearly total is about 39.000 TL excluding VAT (annual payment) or 45.000 TL (monthly payment).
When comparing quotes, ask about every line separately; most misunderstandings come from seeing just one of the three items and taking it for “the price.”
| Line item | How much at ÖzgürKod? | Whose invoice? | Note |
|---|---|---|---|
| 1. CRM plan fee | Starts at 2.500 TL/month; 20% off with annual payment | ÖzgürKod | Users are included in the plan; Instagram DM, Messenger, TikTok, Telegram and web chat are free at no extra cost |
| 2. WhatsApp number connection | 15.000 TL + VAT per number per year | ÖzgürKod | Same fee for Cloud API, QR and Coexistence; each number is separate |
| 3. Meta message fees | Only on Cloud API / Coexistence; per template message, rates by country | Meta | None with the QR method; replies within the 24-hour service window are free on Meta |
| + AI replies (optional) | Chatbot engine included; model usage with your own Gemini key | Google (provider) | You track token cost from the dashboard; if you don’t use it, there is no line item |
The figures exclude VAT and come from our current price list as of October 2026; plan capacities and all plans are laid out on the pricing page.
The number fee is the same across all three methods; what makes the difference is whether Meta’s billing applies and how much setup work there is.
| Criteria | QR (web-linked) | Cloud API (official) | Coexistence |
|---|---|---|---|
| Setup | Scan a QR code, about 5 minutes | Meta approval process; our team walks you through it step by step | App + CRM together; up to 6 months of history transferred |
| Meta message fee | None — the plan’s monthly conversation allowance applies | Applies to template messages (per message) | Same as Cloud API |
| Bulk / campaign sending | Rule-based, limited | With template approval, low ban risk | With template approval |
| WhatsApp Business app on your phone | Runs independently | Number moves to the API | Keeps running at the same time |
| Best for | Businesses handling daily customer chats with a few numbers | Teams that need high volume, campaigns and official infrastructure | Those who don’t want to leave the app and want their history transferred |
In Meta’s current model, business-initiated template messages (marketing, utility, authentication) are billed per message and by country; replies within the 24-hour service window opened by the customer’s message are free. Rates are in USD and updated periodically, so we don’t put figures on this page; check the current table on Meta’s official pricing page. We explain bulk sending rules in detail on the WhatsApp bulk messaging page.
The totals below are calculated with the lowest plan, excluding VAT and Meta fees, and assume the plan capacity covers your team. The figures are generated from our price list at runtime.
2.500 × 12 months + 15.000 number fee. Small team, single line.
Plan with 20% off (24.000) + 15.000. The most common setup.
Separate lines for sales and support; second number +15.000. Department routing enabled.
To compare these totals with products licensed in USD per user, use the 3-year cost calculator; it shows the combined effect of exchange rates and price increases.
WhatsApp is not built in to most global CRM systems; a typical invoice splits into four parts: a USD license per user (multiplied by your team), a third-party connector subscription (monthly, usually in USD again), Meta message fees and sometimes a setup fee. Since each part comes from a different vendor, support gets split too: when a message doesn’t go through, it’s unclear who to contact.
To compare models side by side and calculate total cost of ownership for your own team size, see our main guide, CRM pricing 2026. Our approach to putting WhatsApp at the center of sales is explained on the WhatsApp CRM page.
It is the sum of three parts: the CRM package fee (at ÖzgürKod, from 2.500 TL/month, users included), the WhatsApp number connection (per number, 15.000 TL per year + VAT; whether Cloud API or QR) and, only if you use Cloud API or Coexistence, Meta's message fees. For a business with a single number, the annual total excluding VAT comes to about 45.000 TL (monthly payment) or 39.000 TL (with a 20% discount on annual payment).
The package price also covers businesses that don't use WhatsApp; with the number connection as a separate line item, only those who use it pay, and you can start with a single number and add more as needed. Instagram DM, Facebook Messenger, TikTok, Telegram and website chat are included in the packages at no extra charge.
The QR (Linked Web) method takes five minutes to set up, requires no Meta approval and carries no Meta message fees; it is enough for businesses that handle everyday customer chats with one or a few numbers. Cloud API is the official infrastructure: there is an approval process and template messages are charged by Meta; it is the right choice for teams that need high volume, campaign sending and low ban risk. Coexistence lets the two run at the same time for those who don't want to give up the WhatsApp Business app; its pricing works like Cloud API.
Meta charges for business-initiated template messages (marketing, utility, authentication) per message, on a rate that varies by country; replies within the 24-hour service window opened by the customer's message are free. The rates are USD-based and updated periodically, so we don't put figures on this page; check the current table on Meta's official pricing page. With the QR method, this line item never arises.
Yes. Each number is charged separately ( 15.000 TL per year + VAT); you can manage the numbers under the same account, assign different team members to each number and route incoming messages automatically to the relevant department. For businesses that use separate numbers for sales and support, the typical setup is two numbers.
The WhatsApp Business app is free but is not a CRM: it offers labels and quick replies, but no customer record, team sharing, appointments, quotes or reporting. Free CRM plans, on the other hand, usually require a paid third-party connector for WhatsApp, and message fees apply separately. A time-limited trial that doesn't ask for card details shows you the full product, unlike a free plan.
Connect your WhatsApp and see how the inbox merges with the customer record in your own chats. 7 days, no card details required. No setup fee; you are in the panel in five minutes with a QR code.
This page is based on our current price list as of October 2026 and on Meta's publicly available pricing model; for Meta's rates, refer to the official source. If you spot an error, let us know and we will fix it.