This English translation is provided for information only. If there is any difference between versions, the Turkish version is legally binding.

Terms of use

Last updated: 10.17.2026

By using the ÖzgürKod CRM and Business Automation platform, you are deemed to have accepted the following terms. Please read these terms carefully.

1. Definition and scope of services

ÖzgürKod provides cloud-based CRM (customer relationship management) and business automation solutions. Our services include:

  • Customer data management and CRM tools
  • Sales process automation and pipeline management
  • AI-powered communication analysis and chatbot (see Section 8 — disclaimer)
  • Reporting and analytics tools
  • Third-party integrations (WhatsApp, Telegram, etc.)
  • API access and customization options

2. Account creation and use

2.1 Account requirements:

  • You must be over 18 years of age or authorized to act on behalf of a business
  • You must provide accurate, current and complete information during registration
  • You are responsible for keeping your account information up to date

2.2 Account security:

  • You are responsible for the security of your password
  • You must not share your password with anyone
  • If you notice any unauthorized use of your account, you must notify us immediately
  • You are responsible for all activity that takes place on your account

3. Data use and storage

3.1 Customer data:

  • Customer data you upload to the platform remains your property
  • ÖzgürKod has the permission required to process your data and provide the service
  • Your data is protected as described in our privacy policy

3.2 KVKK compliance:

The platform is designed in accordance with Law No. 6698 on the Protection of Personal Data (KVKK, Turkey's personal data protection law). You are responsible for complying with KVKK requirements when processing customer data.

4. Subscription and payment terms

4.1 Pricing:

  • Current prices are listed on our website
  • Prices may change with prior notice
  • For existing subscribers, price changes apply in the next billing period

4.2 Payment and billing:

  • Payments can be made monthly or annually
  • Automatic renewal can be enabled
  • If payment is not made, the service may be suspended
  • Our policy on refunds is set out on the refund terms page

4.3 Free trial:

  • No credit card information is required during the free trial period
  • No automatic charges are made at the end of the trial period
  • Each user is entitled to one free trial

5. Acceptable use policy

When using the platform, you may not:

  • Engage in activities that are contrary to the law
  • Send spam or unsolicited bulk messages
  • Attempt to gain unauthorized access to other users' accounts
  • Test the security of the platform or attempt to harm it
  • Share misleading or false information
  • Infringe intellectual property rights
  • Collect data in a way that violates competition law
  • Examine the platform, software or AI components by reverse engineering, decompiling or disassembling them; attempt to obtain, extract or reproduce the source code, system prompts, AI instruction and rule layers, decision logic or configuration
  • Interrogate the chatbot or test and demo screens with inputs intended to reveal internal instructions (prompt extraction, prompt injection, etc.)
  • Systematically collect output or data from the panel or chatbot using automated tools (bots, scripts, scrapers) (collecting your own data with the export tools the platform provides is outside the scope of this prohibition)
  • Use the platform, or information obtained from the platform, to develop or help develop a product or service that competes with ÖzgürKod
  • Rent, sublicense or resell access to your account or the platform to third parties

6. Intellectual property rights

6.1 ÖzgürKod ownership:

  • The platform, software, design, logo and content are the property of ÖzgürKod
  • Trademarks and patents are protected
  • Unauthorized copying, distribution or creation of derivative works is prohibited

6.2 User content:

You hold all rights to the content you upload to the platform (customer data, documents, etc.). ÖzgürKod uses this content only to provide the service.

6.3 Trade secrets and confidential information:

  • The platform's source code, system prompts, AI instruction and rule layers, response moderation logic, workflows and industry templates, and the technical details shown in the panel solely for use of the service, are the trade secrets and intellectual property of ÖzgürKod
  • This information is protected under Law No. 5846 on Intellectual and Artistic Works and the provisions on unfair competition of Turkish Commercial Code No. 6102
  • You are obligated not to share this information with third parties and not to use it for purposes outside the service; this obligation continues after your subscription ends

6.4 AI outputs and portability of your data:

  • The replies the chatbot sends to your customers are generated on your behalf; you may use these replies and your conversation records for your own business
  • This right does not grant you any license or right of use over the software, system prompts or rule logic that produce the replies
  • Collecting your own customer data with the platform's export tools and moving it to another service is not restricted by these terms

7. Service level and warranty

7.1 Availability:

  • We have an uptime target of 99.9%
  • Planned maintenance is announced in advance
  • Urgent maintenance is announced as soon as possible when it is required

This target concerns the availability of the service; it does not constitute a commitment regarding the accuracy of AI outputs (see Article 8).

7.2 Support:

  • Email support is available on all plans
  • Priority support is provided Profesyonel ve Kurumsal paketlerinde
  • Support hours are 09:00–18:00 on business days

8. AI-powered features and disclaimer

8.1 Scope: This article applies to the chatbot, automatic replies, conversation analysis, suggestion generation and all other AI-powered features on the platform. Using these features means you accept the conditions below.

8.2 Disclaimer:

  1. AI output is not guaranteed to be accurate. Chatbot and AI analysis features run on large language models (LLMs) These models generate output probabilistically; they can produce information they were not given as if it were true (hallucination), or misinterpret the information provided. ÖzgürKod does not guarantee that generated responses will be accurate, complete, current or fit for purpose does not commit to. The protection layers on the platform (knowledge base limits, price lookup from the catalog, service scope checks, human handoff) are designed to reduce the likelihood of error; they do not eliminate errors entirely.
  2. Bot output is not a statement by ÖzgürKod. The bot speaks on the user's behalf and on their account, using the flows the user has defined, knowledge base entries and price data. No message the bot no message ÖzgürKod produces counts as a statement, commitment, offer or acceptance by ÖzgürKod. Price, duration, stock, appointment and service information given through the bot is the user's responsibility.
  3. Human verification is required in critical areas. AI output does not replace advice in areas that require expertise, such as health, medical diagnosis and treatment, law, tax, finance and insurance. Binding price or discount commitments, contract formation, payment routing and similar operations that produce results, for bot output be carried out based on bot output without human verification. The user is obliged to add the “human handoff” step to their flow in these areas.
  4. Accuracy of the knowledge base is the user's responsibility. The source of everything the bot says is the data the user enters. ÖzgürKod is not responsible for data that is missing, outdated, contradictory or entered incorrectly, and ÖzgürKod is not responsible for the replies produced based on it. The user is obliged to test the bot before going live and to review conversations regularly after going live.
  5. Responsibility toward the end user lies with the user. The user is the data controller toward the people who talk to the bot (the user's customers), and the duty to inform them also lies with the user. In cases where it must be disclosed that the conversation is with an automated system, it is the user's responsibility to make this disclosure, obtain the necessary explicit consents and comply with applicable legislation (including KVKK and GDPR included) is the user's responsibility to comply with.
  6. Third-party model providers. Replies are produced by third-party providers the user selects with their own API key (Google Gemini, OpenAI, DeepSeek, OpenRouter and others). These providers' model behavior, outages, content policies, pricing and own terms of use are not under ÖzgürKod's control.
  7. Scope of liability for damages. ÖzgürKod cannot be held liable for direct or indirect damages arising from AI output being wrong, incomplete or misleading, or for loss of profit, loss of reputation, loss of customers, third-party claims or administrative sanctions. In any case, liability is subject to the cap set out in the Terms of Use.

8.3 User obligations: A user who uses the AI features is

  • obliged to test the bot before putting it live,
  • to keep the knowledge base and price data accurate and up to date,
  • to regularly review live conversations,
  • to provide human verification for transactions with consequences (binding prices, contracts, payments, medical/legal guidance) and to add a “handoff to a human” step to the flow,
  • and to give their own customers the required disclosures and obtain the necessary consents

obliged. ÖzgürKod cannot be held liable for damages arising from failure to fulfill these obligations.

8.4 Recorded consent: The disclaimer in this article is also shown to the user on first entry to the chatbot management screens, and their consent is recorded with the date, IP address and text version. The user can view this record in the “Permission Management” screen of their dashboard. When the text is updated, consent is requested again.

9. Limitation of liability

ÖzgürKod is not liable for the following:

  • Data loss caused by user error or misuse
  • Failure of third-party integrations
  • Internet connection or infrastructure problems
  • The user's KVKK violations
  • Damages arising from AI output being incorrect, incomplete, outdated or factually wrong (see Article 8)
  • Inaccuracy of prices, durations, stock, appointments and service information provided through the bot, and relationships established or not established on the basis of them
  • Model behavior, outages, policy and price changes of third-party AI providers (Google Gemini, OpenAI, DeepSeek, OpenRouter, etc.)
  • Disruptions caused by automation or bot software the user connects to their linked messaging accounts (Instagram, Facebook, WhatsApp, etc.) other than through ÖzgürKod conflicting with the ÖzgürKod chatbot
  • Force majeure (natural disasters, war, etc.)

Liability limit: In any case, ÖzgürKod's liability is limited to the total fees paid in the last 12 months.

10. Termination and cancellation

10.1 Cancellation by the user:

  • You can cancel your account at any time
  • The cancellation takes effect at the end of the current billing period
  • After cancellation, you have the right to download your data within 30 days

10.2 Termination by ÖzgürKod:

If you breach the terms of use, your account may be closed with prior notice or, in urgent cases, immediately. In the event of a breach of the obligations in Article 5 and Article 6.3, ÖzgürKod reserves the right to claim compensation for the damages it incurs.

11. Privacy and data protection

For detailed information about how your personal data is collected, used and protected, please review our privacy policy.

12. Changes

We reserve the right to update these terms of use at any time. Significant changes are announced by email. The updated terms take effect 30 days after the date they are published.

13. Governing law

These terms are subject to the laws of the Republic of Turkey. Disputes are resolved in the courts of Istanbul.

14. Contact

For questions about the terms of use:

By accepting these terms, you obtain the right to use ÖzgürKod services.